Refund Policy
At Naughty Lab, we care about customer satisfaction, hygiene, and product safety.
Due to the personal nature of our products, we do not accept returns or refunds for change of mind once an item has been opened, used, or removed from its sealed packaging.
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at:
Please include your order number and clear photos or videos of the issue.
If the product is confirmed to be faulty, damaged, or incorrect, we will offer a suitable solution, such as a replacement, store credit, or refund, in accordance with Australian Consumer Law.
Refunds will be processed back to the original payment method once approved.
Nothing in this policy limits your rights under Australian Consumer Law.